“It’s a truism that we live in a knowledge economy. For the last decade, being competitive in the knowledge economy has required developing systems to manage information—information like consumer data, logistics, organizational practices. But the tools of the next decade will be very different. The growing accessibility of knowledge management (KM) systems has greatly reduced the competitive advantage that companies can draw from adopting them: KM is business as usual. The growing recognition that there are important kinds of knowledge work that aren’t supported by KM systems has further dulled their edge. As a result, for companies that want to become more innovative, tools designed to make information storage and sharing more efficient are less attractive. So what tools will knowledge-intensive organizations use in the next decade?”
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